Term Condition

Effective Date: May 2026
Website: Knedliky

These Terms & Conditions govern your use of the Knedliky website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website. The current published terms on the website appear to use a generic template and contain missing or inaccurate sections (including references to the Netherlands). This revised version provides a complete UK-focused policy suitable for ecommerce operations. (knedliky)

1. About Us

Knedliky is an online Czech & Slovak grocery retailer operating in the United Kingdom. We offer authentic food, beverages, frozen products, confectionery, and specialty goods sourced from Central Europe. (knedliky)

Contact Details:

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old to purchase age-restricted goods

  • You are legally capable of entering into binding contracts

  • The information you provide is accurate and complete

We reserve the right to refuse service or cancel orders at our discretion.

3. Products & Availability

We aim to ensure all product descriptions, images, prices, and availability are accurate. However:

  • Product packaging may differ from images shown

  • Availability may change without notice

  • Certain imported products may vary slightly due to manufacturer updates

  • Prices may be corrected if errors occur

We reserve the right to:

  • Limit quantities purchased

  • Discontinue products

  • Refuse suspicious or fraudulent orders

Frozen products may only be available for dispatch on specific delivery days. (knedliky)

4. Orders

When you place an order:

  1. You will receive an order confirmation email

  2. Payment will be authorised

  3. Your order will be prepared for dispatch

A contract between you and Knedliky is formed only when your order has been dispatched.

We reserve the right to:

  • Reject orders

  • Cancel transactions

  • Refuse bulk purchasing attempts

  • Verify customer identity when necessary

5. Pricing & Payments

All prices displayed are in GBP (£) and include applicable VAT unless stated otherwise.

We accept secure online payments through approved payment providers. We do not store full card payment details on our servers.

Prices may change at any time without prior notice.

If a pricing error occurs:

  • We may contact you before dispatch

  • We may cancel the order and issue a refund

6. Delivery & Shipping

Delivery terms are outlined in our Shipping Policy. (knedliky)

Important delivery information:

  • Delivery times are estimates only

  • Delays caused by couriers, customs, weather, or force majeure are outside our control

  • Customers must provide accurate delivery information

  • Failed deliveries due to incorrect details may incur additional charges

For frozen and chilled products:

  • Delivery schedules may be restricted

  • Customers should ensure someone is available to receive deliveries promptly

Free shipping promotions may apply to qualifying orders. (knedliky)

7. Returns & Refunds

Under UK consumer law, you may have rights to refunds or replacements for faulty or damaged goods.

Due to the nature of food products:

  • Perishable goods may not be eligible for return unless faulty

  • Opened food items cannot usually be returned for hygiene and safety reasons

  • Damaged or incorrect items should be reported within 24–48 hours of delivery

To request a return or refund, contact:
info@knedliky.co.uk

We may request:

  • Order number

  • Photos of damaged goods

  • Description of the issue

Approved refunds will be processed to the original payment method.

8. Age-Restricted Products

Certain products sold on our website may be restricted to customers aged 18 or over, including alcoholic beverages. (knedliky)

By purchasing such products, you confirm that:

  • You are legally permitted to buy them

  • The recipient is over 18 years old

We reserve the right to:

  • Request proof of age

  • Cancel age-restricted orders

  • Refuse delivery where age verification fails

9. Account Registration

If you create an account, you are responsible for:

  • Maintaining password confidentiality

  • Restricting access to your account

  • Ensuring your information remains accurate

We may suspend or terminate accounts suspected of:

  • Fraud

  • Abuse

  • Unauthorised activity

  • Breach of these Terms

10. Promotions & Discount Codes

Promotional offers and discount codes:

  • May be time-limited

  • Cannot usually be combined

  • May exclude certain products

  • Have no cash alternative

We reserve the right to:

  • Modify promotions

  • Withdraw offers

  • Cancel misuse of discount codes

11. Intellectual Property

All website content including:

  • Logos

  • Product images

  • Graphics

  • Text

  • Branding

  • Website design

is owned by or licensed to Knedliky and protected by copyright and intellectual property laws. (knedliky)

You may not:

  • Reproduce website content

  • Copy product listings

  • Use branding without permission

  • Republish materials commercially

12. User Content

If you submit reviews, comments, or other content:

  • You grant us permission to display and use that content

  • You confirm the content is lawful and non-defamatory

  • You agree not to post abusive, offensive, or misleading material

We reserve the right to remove content at our discretion. (knedliky)

13. Website Use

You agree not to:

  • Use the website unlawfully

  • Attempt to disrupt website operations

  • Introduce viruses or malicious software

  • Access restricted systems without permission

  • Engage in fraudulent activity

We may suspend access for misuse or suspicious behaviour.

14. Cookies & Privacy

Our use of personal data and cookies is explained in our Privacy Policy. By using this website, you consent to our use of cookies where applicable. (knedliky)

Privacy Policy:
Privacy Policy

15. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for:

  • Third-party content

  • External privacy practices

  • Third-party services or transactions

Users access external websites at their own risk.

16. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • We do not guarantee uninterrupted website availability

  • We are not responsible for losses caused by events beyond our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded under UK law, including:

  • Fraud

  • Death or personal injury caused by negligence

  • Consumer statutory rights

17. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters

  • Transport disruptions

  • Government restrictions

  • Strikes

  • Cyber attacks

  • Supply chain failures

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Email: info@knedliky.co.uk
Phone: +44 7393 162609
Website: Knedliky Contact Page