Returns & Refunds Policy

We want you to be happy with your order from Knedliky. If there is a problem with your order, we are here to help and will do our best to resolve the issue quickly.

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Food and Perishable Items

Because we sell food products, including chilled and frozen items, we may not be able to accept returns on perishable goods unless the items are damaged, incorrect, unsafe, or not of satisfactory quality.

Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete or contains the wrong items, please contact us promptly with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging where possible

Non-Perishable Items

Non-perishable items that have not been opened and are in their original packaging may be eligible for return. Please contact us to discuss your specific situation.

Your Consumer Rights

Our returns and refunds process is in accordance with your consumer rights under applicable UK law. Nothing in this policy affects your statutory rights.