Return and refund policy
Returns & Refunds Policy
We want you to be happy with your order from Knedliky. If there is a problem with your order, we are here to help and will do our best to resolve the issue quickly.
How Returns Work
1. Contact Us
Email us about your order within 14 days of delivery.
2. Get Approved
We will confirm eligibility and next steps within 24 hours.
3. Send It Back
Repack the item and return it with the provided details.
4. Get Refunded
Refund processed within 5–7 business days of receipt.
Food and Perishable Items
Because we sell food products, including chilled and frozen items, we may not be able to accept returns on perishable goods unless the items are damaged, incorrect, unsafe, or not of satisfactory quality.
Damaged, Incorrect or Missing Items
If your order arrives damaged, incomplete or contains the wrong items, please contact us promptly with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging where possible
Non-Perishable Items
Non-perishable items that have not been opened and are in their original packaging may be eligible for return. Please contact us to discuss your specific situation.
Your Consumer Rights
Our returns and refunds process is in accordance with your consumer rights under applicable UK law. Nothing in this policy affects your statutory rights.
Eligibility Summary
- ✅ Wrong item received — Full replacement or refund
- ✅ Damaged on arrival — Full refund if reported within 48 hours
- ✅ Non-perishable, unopened — Eligible for return
- ❌ Fresh or chilled food — Non-returnable
- ❌ Frozen products — Non-returnable
- ❌ Opened products — Non-returnable unless faulty
Refund Timeline
- Return approved: Within 24 hours of your request
- Instructions sent: Within 24 hours of approval
- Refund processed: Within 5–7 business days of receiving the item
- Refund received: Up to 5 banking days depending on provider