Shipping policy
For delivery charges and information about ordering from Knedliky, please visit our Delivery Information page.
If you have a question before placing an order, email info@knedliky.co.uk or visit our Contact page.
For delivery charges and information about ordering from Knedliky, please visit our Delivery Information page.
If you have a question before placing an order, email info@knedliky.co.uk or visit our Contact page.
Effective Date: May 2026
Website: Knedliky
These Terms & Conditions govern your use of the Knedliky website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.
1. About Us
Knedliky is an online Czech & Slovak grocery retailer operating in the United Kingdom. We offer authentic food, beverages, frozen products, confectionery, and specialty goods sourced from Central Europe. (About Us)
Contact Details:
Email: info@knedliky.co.uk
Phone: +44 7393 162609
Website: www.knedliky.co.uk
Address: Rugby Road, Twickenham, TW1 1DQ, United Kingdom (Contact Us)
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old to purchase age-restricted goods
You are legally capable of entering into binding contracts
The information you provide is accurate and complete
We reserve the right to refuse service or cancel orders at our discretion.
3. Products & Availability
We aim to ensure all product descriptions, images, prices, and availability are accurate. However:
Product packaging may differ from images shown
Availability may change without notice
Certain imported products may vary slightly due to manufacturer updates
Prices may be corrected if errors occur
We reserve the right to:
Limit quantities purchased
Discontinue products
Refuse suspicious or fraudulent orders
Frozen products may only be available for dispatch on specific delivery days.
4. Orders
When you place an order:
You will receive an order confirmation email
Payment will be authorised
Your order will be prepared for dispatch
A contract between you and Knedliky is formed only when your order has been dispatched.
We reserve the right to:
Reject orders
Cancel transactions
Refuse bulk purchasing attempts
Verify customer identity when necessary
5. Pricing & Payments
All prices displayed are in GBP (£) and include applicable VAT unless stated otherwise.
We accept secure online payments through approved payment providers. We do not store full card payment details on our servers.
Prices may change at any time without prior notice.
If a pricing error occurs:
We may contact you before dispatch
We may cancel the order and issue a refund
6. Delivery & Shipping
Delivery terms are outlined in our Shipping Policy.
Important delivery information:
Delivery times are estimates only
Delays caused by couriers, customs, weather, or force majeure are outside our control
Customers must provide accurate delivery information
Failed deliveries due to incorrect details may incur additional charges
For frozen and chilled products:
Delivery schedules may be restricted
Customers should ensure someone is available to receive deliveries promptly
Free shipping promotions may apply to qualifying orders.
7. Returns & Refunds
Under UK consumer law, you may have rights to refunds or replacements for faulty or damaged goods.
Due to the nature of food products:
Perishable goods may not be eligible for return unless faulty
Opened food items cannot usually be returned for hygiene and safety reasons
Damaged or incorrect items should be reported within 24–48 hours of delivery
To request a return or refund, contact:
info@knedliky.co.uk
We may request:
Order number
Photos of damaged goods
Description of the issue
Approved refunds will be processed to the original payment method.
8. Age-Restricted Products
Certain products sold on our website may be restricted to customers aged 18 or over, including alcoholic beverages.
By purchasing such products, you confirm that:
You are legally permitted to buy them
The recipient is over 18 years old
We reserve the right to:
Request proof of age
Cancel age-restricted orders
Refuse delivery where age verification fails
9. Account Registration
If you create an account, you are responsible for:
Maintaining password confidentiality
Restricting access to your account
Ensuring your information remains accurate
We may suspend or terminate accounts suspected of:
Fraud
Abuse
Unauthorised activity
Breach of these Terms
10. Promotions & Discount Codes
Promotional offers and discount codes:
May be time-limited
Cannot usually be combined
May exclude certain products
Have no cash alternative
We reserve the right to:
Modify promotions
Withdraw offers
Cancel misuse of discount codes
11. Intellectual Property
All website content including:
Logos
Product images
Graphics
Text
Branding
Website design
is owned by or licensed to Knedliky and protected by copyright and intellectual property laws.
You may not:
Reproduce website content
Copy product listings
Use branding without permission
Republish materials commercially
12. User Content
If you submit reviews, comments, or other content:
You grant us permission to display and use that content
You confirm the content is lawful and non-defamatory
You agree not to post abusive, offensive, or misleading material
We reserve the right to remove content at our discretion.
13. Website Use
You agree not to:
Use the website unlawfully
Attempt to disrupt website operations
Introduce viruses or malicious software
Access restricted systems without permission
Engage in fraudulent activity
We may suspend access for misuse or suspicious behaviour.
14. Cookies & Privacy
Our use of personal data and cookies is explained in our Privacy Policy. By using this website, you consent to our use of cookies where applicable.
Privacy Policy:
Privacy Policy
15. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for:
Third-party content
External privacy practices
Third-party services or transactions
Users access external websites at their own risk.
16. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
We do not guarantee uninterrupted website availability
We are not responsible for losses caused by events beyond our reasonable control
Nothing in these Terms excludes liability that cannot legally be excluded under UK law, including:
Fraud
Death or personal injury caused by negligence
Consumer statutory rights
17. Force Majeure
We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:
Natural disasters
Transport disruptions
Government restrictions
Strikes
Cyber attacks
Supply chain failures
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
20. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Email: info@knedliky.co.uk
Phone: +44 7393 162609
Website: Knedliky Contact Page