Privacy policy
Effective Date: May 2026
Website: knedliky.co.uk
At Knedliky, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or contact us. This version expands and completes the existing policy currently published on the website. (knedliky)
1. Who We Are
Knedliky is an online Czech & Slovak grocery store serving customers across the United Kingdom.
Website: www.knedliky.co.uk
Email: support@knedliky.co.uk
For the purposes of UK data protection law, Knedliky is the “data controller” responsible for your personal information.
2. Information We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
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Full name
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Billing address
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Delivery address
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Email address
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Phone number
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Account login details
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Order history
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Customer support messages
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Product reviews or feedback
Payment Information
Payments are processed securely through third-party payment providers. We do not store your full payment card details on our servers.
Technical & Usage Information
When you browse our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Pages visited
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Time spent on pages
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Referral websites
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Cookies and analytics data
Marketing Preferences
We may collect your preferences regarding marketing emails, newsletters, and promotional communications.
3. How We Use Your Information
We use your personal data to:
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Process and deliver your orders
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Manage your account
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Provide customer support
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Send order confirmations and delivery updates
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Improve our website, products, and services
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Prevent fraud and maintain website security
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Comply with legal and tax obligations
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Send marketing communications where permitted by law or where you have consented
We only use your information where we have a lawful basis to do so under UK GDPR.
4. Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases:
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Performance of a contract (processing orders and deliveries)
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Legal obligations (tax, accounting, fraud prevention)
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Legitimate interests (website improvement and customer service)
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Consent (email marketing subscriptions and optional cookies)
You may withdraw consent at any time.
5. Sharing Your Information
We do not sell your personal data. (knedliky)
We may share your information with trusted third parties including:
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Payment processors
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Delivery and courier services
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Website hosting providers
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IT and security providers
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Analytics providers
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Marketing and email service providers
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Professional advisers and legal authorities where required
All third parties are required to process your data securely and only for authorised purposes.
6. International Data Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Keep the website functioning properly
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Remember your preferences
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Analyse website traffic
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Improve user experience
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Support marketing and advertising activities
Cookies may include:
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Essential cookies
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Analytics cookies
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Functional cookies
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Marketing cookies
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality. (knedliky)
8. Email Marketing
If you subscribe to our newsletter, we may send you:
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Special offers
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Product updates
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Promotions
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News about Czech & Slovak products
You can unsubscribe at any time by:
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Clicking the unsubscribe link in emails
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Contacting us directly
We will never send spam or share your email address with unrelated third parties for marketing purposes.
9. Data Security
We take appropriate technical and organisational measures to protect your information, including:
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SSL encryption
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Secure payment processing
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Restricted staff access
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Firewall and security protections
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Regular security monitoring
While we take reasonable precautions, no online system can be guaranteed 100% secure. (knedliky)
10. Data Retention
We retain personal data only for as long as necessary for:
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Order fulfilment
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Customer support
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Legal and tax compliance
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Fraud prevention
Order and accounting records may be retained for up to six years in accordance with UK legal obligations. (knedliky)
11. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at support@knedliky.co.uk.
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office (ICO)
12. Third-Party Links
Our website may contain links to third-party websites including social media platforms and partner services. We are not responsible for the privacy practices or content of those websites. (knedliky)
We encourage you to review their privacy policies separately.
13. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
14. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on users.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Updated versions will be published on this page with a revised effective date. (knedliky)
16. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@knedliky.co.uk
Website: Knedliky Contact Page