Terms & Conditions

1 Introduction

These Terms and Conditions govern your use of the knedliky.co.uk website and the purchase of products from our online store. By placing an order with Knedliky, you agree to be bound by these terms.

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page. Continued use of the website following any changes constitutes your acceptance of the updated terms.

2 Using This Website

You may use this website for lawful purposes only. You must not use the website in any way that could damage, disable, overburden, or impair the website or interfere with other users' access.

You agree not to attempt to gain unauthorised access to any part of the website or to any server, computer, or database connected to our website.

3 Placing an Order

When you place an order on our website, you will receive confirmation that your order has been received. Acceptance of the order takes place when we process and dispatch the goods.

We reserve the right to refuse or cancel any order if there is an error in pricing or product information, or if we are unable to fulfil the order for any reason. In such cases, we will notify you promptly and any payment taken will be refunded in full.

4 Pricing and Availability

All prices displayed are inclusive of VAT where applicable and are subject to change without notice. Product availability may vary, and in some cases items may become unavailable after an order is placed.

Where a product becomes unavailable after you have placed an order, we will contact you to offer an alternative or a full refund.

5 Delivery

We aim to dispatch orders promptly, but delivery times are estimates and may vary depending on courier performance, location and product type.

Customers should ensure that fresh, chilled and frozen items are unpacked and stored correctly immediately after delivery. We cannot accept responsibility for products that deteriorate because they were not stored correctly after delivery.

6 Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds policy and your consumer rights under applicable UK law. Please see our Returns & Refunds page for full details.

Your statutory rights as a consumer are not affected by these Terms and Conditions.

7 Liability

We do our best to provide accurate information and a reliable service. However, we are not liable for indirect or consequential losses except where liability cannot be excluded under law.

Our total liability to you in connection with any order shall not exceed the value of that order.

8 Intellectual Property

All website content, including text, images, graphics, logos, and branding, belongs to Knedliky or its licensors and may not be copied, reproduced, or reused without written permission.

9 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10 Contact

If you have questions about these Terms and Conditions, please contact us via our Contact page or email support@knedliky.co.uk.

For further information, please visit our Privacy Policy, Delivery Information and Returns & Refunds pages.